Cerca i record interazione per canale o termini correlati e genera un riepilogo coinvolgimento per canali specifici o per tutti, inclusi caso, chat, email, sondaggi e Voice.
Versioni (Edition) richieste
Disponibile nelle versioni: Lightning Experience
Disponibile in: Enterprise Edition, Performance Edition e Unlimited Edition con Data 360 e il componente aggiuntivo Customer Signals Intelligence
Questa azione agente crea un elenco riepilogato di interazioni simili o correlate nei canali richiesti.
Linee guida e considerazioni
L'azione Trova interazioni simili richiede l'attivazione di Intelligence sulle esperienze dei clienti.
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Caricamento
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