返回与给定联系人记录和个案编号关联的个案。
| 适用于：Lightning Experience |
| 适用于：Enterprise、Performance、Unlimited和Developer Editions with Foundations, 或 Agentforce 1 或 Einstein 1 Editions |
| 所需用户权限 | |
|---|---|
| 请参阅标准客服人员操作的通用用户访问权限。 | |
要使用此操作，请根据业务的安全标准进行自定义。我们建议配置客服人员，以在代表请求者完成此操作前确认请求者的身份。请参阅通过 Agentforce 行动保持信任。
| API 名称 | GetCaseByCaseNumber |
| 引用操作类型 | 流 |
| 参考操作 | 按个案编号获取个案 |
| 此操作是否执行一个或多个提示模板？ | 否 |
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