上司可以針對 Omni-Channel 使用者變更代表的可用性狀態、排入指派、技能指派和技能層級。例如,若要減少等待時間、提高客戶滿意度,並提高營運效率,上司可以將閒置工作人員暫時指派給最忙碌的人列。使用對話介面,使用者可依數字和可用性狀態明確識別技能層級、依名稱識別工作人員、技能,並識別排隊。上司只能根據其上司組態修改可見的 Omni-Channel 使用者、指令和技能。
| 提供版本：Lightning Experience |
| 提供版本：Enterprise、Performance、Unlimited 及 Developer Edition with Foundations,或 Agentforce 1 或 Einstein 1 Edition |
| 需要的使用者權限 | |
|---|---|
| 請參閱標準工作人員動作的 一般使用者存取權。 | |
| API 名稱 | UpdateOmniUserConfiguration |
| 參照動作類型 | 標準動作 |
| 此動作是否會執行一或多個提示範本? | 否 |
| 需要設定 | 設定適用於 Service Cloud 的 Einstein Copilot 動作 |
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.