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将数据库连接到客服人员
创建数据库后,将其分配给客服人员,以使用受信数据对响应进行基础训练。
创建数据库后,将其分配给客服人员,以使用受信数据对响应进行基础训练。
| 适用于:Lightning Experience |
| 适用于:Enterprise、Performance 和 Unlimited Edition,带有适用于平台的 Einstein 或适用于销售的 Agentforce 或 Service 加载项,或 Agentforce Foundations |
要使用 Agentforce 数据库,您必须设置 Data 360。数据库消耗 Data 360 信用。
使用“使用 Knowledge 回答问题”操作将客服人员连接到数据库。此操作使用提示模板,以索引内容为基础提供结构合理、引用丰富的回复。见通过 Knowledge 行动回答问题。

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