Billing Considerations for Agentforce Data Library
Agentforce Data Library uses Data 360 for data processing. Use of Agentforce Data Library impacts the consumption of credits in these usage types.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with the Einstein for Platform or Einstein or Agentforce for Sales or Service add-on, or Agentforce Foundations |
Use Digital Wallet to check which consumption cards are active in your org, find out how many credits are available on each card, and determine how many credits have been consumed in each usage type.
Some usage types aren't metered for certain licenses or editions. Check your licenses and review license documentation for more information.
Data 360 Usage
When you use agentforce data library, your org consumes credits from either the Data Services consumption card or the Flex Credits consumption card. When you create an Agentforce Data Library you are primarily using credits for storage and creating the index, while during runtime, you use credits for querying the index. If you have any active Data Services credits, those credits are consumed first. If you run out of Data Services credits or never had any, your org consumes Flex Credits for Data 360 services.
For more information, see Data Services Billable Usage Types for Data 360 and Flex Credits Billable Usage Types for Data 360.
To check multipliers for each usage type, see the Multipliers for Data Services Rate Card or the Agentforce & Data 360 Flex Credits Rate Card. The cost of each credit is determined by your contract.
| Digital Wallet Consumption Card | Usage Type | Description | Notes |
|---|---|---|---|
| Data Services | Internal Data Pipeline | Usage is calculated based on the number of rows of structured data ingested from Salesforce via the Salesforce CRM connector, Marketing Cloud connector, Commerce Cloud connector, and Marketing Cloud Personalization connector. As of August 7, 2025, usage of this type is included with Data 360 and doesn't consumes credits. For details, see Ingest Salesforce Data into Data 360 for Free |
The initial data library setup uses the internal data pipeline to ingest all knowledge articles in a single batch. After setup, new and updated articles are ingested incrementally. Data Services Credits |
| Data Services | Data Queries | Usage is calculated based on the number of records processed. The count of records processed depends on the structure of a query as well as other related factors such as the total number of records in the objects being queried. |
When a runtime action requires information from the search index, data queries are used to identify and return the right data via the data library. This usage type is used when your org has Data Services credits. |
| Flex Credits | Data 360 Queries | Usage is calculated based on the number of records processed. The count of records processed depends on the structure of a query as well as other related factors such as the total number of records in the objects being queried. When an object is queried in the context of a data space, the number of rows processed is based on the total number of processed rows in the source object, not the number of rows pertaining to the particular data space |
When a runtime action requires information from the search index, data queries are used to identify and return the right data via the data library. This usage type is used when your org doesn’t have active Data Services credits. |
For more information on how Data 360 usage is billed, refer to your contract or contact your account executive.
Data 360 Storage Usage
Storage costs are determined by your contract. Use Digital Wallet to check your current usage.
| Digital Wallet Consumption Card | Usage Type | Description | Notes |
|---|---|---|---|
| Data Storage | Storage Beyond Allocation | Usage is calculated based on the amount of storage used above the amount allocated. | Usage is calculated based on the amount of storage used above the amount allocated. |
