帮助客服人员具有默认权限,使其能够执行特定任务。要授予客服人员对更多功能的访问权限,例如提示模板,请创建自定义权限集,授予客服人员用户所需的访问权限。您分配给客服人员用户的自定义权限集必须与 Einstein 客服人员许可证和 Einstein 客服人员用户简档相关联。有关客服人员功能及其所需权限的列表,请参阅客服人员用户最佳实践。
要在 Sandbox 中使用快速服务代理配置,您必须手动设置 Data 360,然后将 Data Cloud 权限集分配给用户。
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