지원되는 경우 Salesforce에서 들어오는 모든 통화에 대해 VoiceCall 레코드를 생성하도록 전화 시스템을 구성한 다음, 구매한 전화 번호를 사용하여 각 통화를 Agentforce 에이전트에 전송합니다.
PSTN을 사용하여 인바운드 통화 전송 구성 이 페이지에서는 PSTN을 통해 발생하는 인바운드 통화 전송을 구성하는 방법을 설명하기 위해 Amazon Connect를 사용하여 이러한 과업을 수행하는 방법을 설명합니다.
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