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Grant Salesforce Support temporary system administrator access to a Personal Org so that support staff can investigate and resolve issues. Control which Personal Orgs a support user can access and set an expiration date for that access.
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To configure Salesforce Support access: | Tableau Unmetered Admin or Tableau Next Admin permission set |
Personal Orgs are isolated workspaces that belong to individual users. By default, no one—including Salesforce employees—can log in to a Personal Org as the system admin user. Enabling this feature gives Salesforce Support admin-level access to investigate issues that aren't visible from the user's own login. Customers and Personal Org owners can't log in as the system admin user; that restriction remains in place. Salesforce Support must sign in through your production org before accessing a Personal Org.
A user reports that data in their Personal Org appears incorrect and can't be corrected from the user's own view. After you complete these steps, Salesforce Support logs in to the Personal Org as the system admin user, inspects the issue at the admin level, and makes corrections directly.
Salesforce Support doesn't receive a notification when you grant access and won’t see the Personal Org option until all conditions are active. The login succeeds once the org-level setting is turned on, per-user access is configured, and production org access is granted. Support can access the Personal Org by opening production and accessing the Personal Org through it.
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