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配置服务代理 Analytics 仪表板
Tableau Next 服务代理 Analytics 仪表板模板提供有关服务代理绩效、对话度量跟踪以及如何优化客服人员的数据。它包括 12 个可视化,侧重于客服人员绩效、使用情况和质量。仪表板专为优化和改进 AI 客服人员的用户设计,并提供实时见解。

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Tableau Next 服务代理 Analytics 仪表板模板提供有关服务代理绩效、对话度量跟踪以及如何优化客服人员的数据。它包括 12 个可视化,侧重于客服人员绩效、使用情况和质量。仪表板专为优化和改进 AI 客服人员的用户设计,并提供实时见解。
| 查看支持的版本。 |
| 所需用户权限 | |
|---|---|
| 查看市场模板: | Tableau Unmetered Platform Analyst 或 Tableau Next Platform Analyst 权限集 |
| 要在 Data 360 中安装语义模型: | Data Cloud 架构师权限集 |
| 要安装和查看服务代理 Analytics: | Agentforce 服务代理配置权限集 |
此模板需要:
此模板旨在与 AI 客服人员 DMO 一起使用,映射 Agentforce 分析数据以用于见解。


模板会检查贵组织,以确保正确设置所有先决条件和权限,以安装仪表板。如果模板验证成功,安装过程将开始。如果失败,将为您提供要解决的错误列表。

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