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Create a PagerDuty Channel for Log Center Alerts
For on-call escalation and incident management, set up PagerDuty notifications in B2C Commerce. When you route Log Center notifications in B2C Commerce to PagerDuty, the alert's state lifecycle is mapped to a specific PagerDuty action and severity. Each alert monitor uses a unique deduplication key, so repeated triggers update the existing open incident instead of creating duplicate incidents.
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Set up PagerDuty.
- From Services, select your target service.
- Select Integrations
- Add Events API v2.
- Copy the integration key.
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In the Log Center, create a notification channel.
- On the Alerts tab, go to Notification Channels.
- Click Create Channel.
- For Type, select PagerDuty.
- Select the applicable realms, or leave the field empty to create a channel that’s visible only to admin and support roles.
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Enter your routing key.
The PagerDuty endpoint is configured automatically.
- Click Create Channel.
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