How Notification Channels Respond to Alert States

How a notification channel in B2C Commerce responds to an alert is based on the alert state. An anomaly detection alert fires once when an anomaly is detected and doesn’t track whether a condition persists or is cleared.

Notification Channel Actions
State	Meaning	Notification Channel Actions
New	The system detects the alert condition for the first time.	Sends an email notification. Posts a message to the configured Slack channel. Triggers a new incident in PagerDuty.
Ongoing	The alert condition remains active during subsequent system checks.	Sends a follow-up email notification. Posts an update to the Slack channel. Doesn’t create a duplicate incident in PagerDuty by using the deduplication key.
Resolved	The alert condition clears because log hits fall below your configured threshold.	Sends a resolution email notification. Posts a resolution message to the Slack channel. Closes the corresponding PagerDuty incident.