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Assign Channel Numbers to Communication Subscriptions for B2C Commerce Shopper Notifications
In B2C Commerce with Agentforce Marketing, a Communication Subscription links a shopper's consent record to a specific SMS or WhatsApp notification channel. Assign channel numbers before configuring the notification flow.
This topic applies to SMS and WhatsApp notifications. For email notifications, see Customize and Activate a Notification Channel Template and Flow.
To use SMS or WhatsApp notifications, create at least one Shopper Consent first. When you create a Shopper Consent, B2C Commerce creates a corresponding communication subscription record in Data Cloud. Assign channel numbers to the communication subscription records.
If you're setting up WhatsApp notifications, also configure your WhatsApp channel.
If you're setting up SMS notifications, also set up your SMS channel.
- In your Salesforce org, from the App Launcher, find and select .
- Click Edit for the subscription you want to update.
-
In the Edit Communication Subscription window, add the channel
number.
- If the subscription is for WhatsApp, select the WhatsApp number from the WhatsApp Channels dropdown list.
- If the subscription is for SMS, select the number from the SMS Sender Code dropdown list.
- Save your changes.
