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Configure the B2C Commerce Shopper Notification Flow
Configure the B2C Commerce with Agentforce Marketing notification flow to send automated SMS or WhatsApp messages to opted-in shoppers. In Flow Builder, configure the message action for your channel and link a Communication Subscription so each notification routes to the correct shopper and channel.
Before you begin: Assign channel numbers to your Communication Subscriptions, and set up the channel you're configuring: set up your SMS channel or configure your WhatsApp Channel.
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Click App Launcher
, and then select Flows.
- Select the notification flow for your channel: the B2C Commerce with Agentforce Marketing SMS notification flow, or the WhatsApp notification flow.
- Click Open Flow. Flow Builder opens in a new browser tab.
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In the flow chart, select the flow element that you want to configure.
For WhatsApp, Flow Builder shows the action element in an error state until you add the WhatsApp template and configure the settings.
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Configure the message action for your channel.
Channel Steps SMS In the Send SMS Message panel, select the Sender Code. WhatsApp Click Select Message, open your workspace, and select the WhatsApp template that you want to use. Click Add. Then configure the Source App and add the WhatsApp channel number. -
Select the Communication Subscription.
The flow uses the communication subscription to resolve which opted-in shopper to send the notification to. Communication subscriptions appear in the flow only after you assign channel numbers to them. See Assign Channel Numbers to Communication Subscriptions for B2C Commerce Shopper Notifications.
- Click Add.
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