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Configure a WhatsApp Channel and Template for B2C Commerce Shopper Notifications
Connect WhatsApp Business Manager to your B2C Commerce with Agentforce Marketing org and import a message template to send shopper notifications.
Before you begin: Make sure that you have installed the Shopper Notification Channel Flow and Template.
- Create a WhatsApp Business Account.
- In WhatsApp Manager, create a WhatsApp message template and wait for Meta to approve it.
- In your Salesforce org, from the App Launcher, find and select CMS Workspaces.
- On the All CMS Workspaces page, select the workspace.
- Click Add, and then select Content.
- Select WhatsApp Template Message, and then click Create.
- Under Template Details, select your WhatsApp Business Account from the WhatsApp Business Account dropdown list.
- Select the WhatsApp template that you created and Meta approved from the Template dropdown list.
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Enter a title and description in Content Details.
To change the message text, edit it directly. If the template includes variables, enter a value for each variable.
- Save your changes.
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