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Customize a Shopper Notification Channel Flow and Template
You can update a template with your site logo and colors to provide a branded experience. Notifications uses Salesforce Flow to trigger the shopper notification. The flows required for shopper notifications are created automatically when you install the flows and templates for the notification. To start sending notifications, activate the applicable flow in your Salesforce org.
First, complete the steps in Install a Shopper Notification Channel Flow and Template.
Important To prevent sending duplicate notifications to your shoppers,
disable any external or third-party messaging services before you activate a
notification flow.
- In the B2C Commerce navigation sidebar, select .
- In a notification tile, click Settings.
- In a channel tile, under Experience, click Template.
- In Content Builder, make and save your changes.
- In a channel tile, under Experience, click Flow.
-
In Flow Builder, select the Send Email Message, Send SMS Message, or Send WhatsApp
Message action.
In the action settings, under Select Communication Subscription, confirm that the correct subscription is selected.
- Optional: Extend the flow to include other elements, actions, and components.
- Click Save.
- Click Activate when you're ready to start sending notifications.
Important After you activate the channel flow, in Business Manager, select . Refresh the page until you see that the flow statuses are updated in the
notification tile. This process can take up to 30 minutes.
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