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          Sales and Product Data Subject Areas

          Sales and Product Data Subject Areas

          This topic applies to B2C Commerce. Use the data dimensions and measures to analyze order insights and Product insights.

          Order Insights—Analyze sales and business performance details. For example, find out how many orders were placed during a promotion, the order channels that produced the highest gross merchandise value, or which percentage of orders were from returning customers.

          Attribute (Dimension) Description
          Order Placed Date Calendar date when an order is placed
          Site Name Name of the site where an order is placed
          Device Type Device type used to place an order
          Order Channel Channel from where an order originates Channels include Storefront, Endless Aisle, and Customer Service Center.
          Business Channel Business channel from where an order originates The business channels are B2C or B2B.
          Customer Type

          Customer type: New or Returning

          Returning customers have placed one or more registered orders.

          Customer Registration

          Site registration status of a customer

          • Registered–Customers who placed an order with a registered account
          • Unregistered–Customers who placed an order without using a registered account
          Realm Currency Currency used for all currency measures
          Metric (Measure) Description Type
          Units Sold Number of units sold Units
          GMV Total value of all transactions for products and services Shipping and handling charges, and taxes that are part of a transaction, are excluded from GMV. Currency
          Orders Placed Total number of orders Units
          Tax Tax liability for sales Currency
          Shipping Total shipping costs Currency
          Promotional Order Discounts Sum of all order class promotion discounts Currency
          Promotional Shipping Discounts Sum of all shipping class promotion discounts Currency
          Promotional Product Discounts Sum of all product class promotion discounts Currency
          Total Promotional Discounts

          Sum of all discounts applied to all orders

          Applied discounts include automated product, order, and shipping discounts.

          Currency
          Total Manual Discounts Sum of all manual price adjustment discounts Currency
          Total Discounts

          Sum of all discounts applied to all orders

          Applied discounts include automated product, order, and shipping discounts, and manual price adjustments.

          Currency

          Product Insights—Analyze aspects of product performance. For example, you can isolate the top-10 selling products over the past 7 days or list the top-3 order channels used by registered shoppers.

          Attribute (Dimension) Description
          Order Placed Date Calendar date when an order is placed
          Site Name Name of the site where an order is placed
          Device Type Device type used to place an order
          Order Channel Channel from where an order originates Channels include Storefront, Endless Aisle, and Customer Service Center.
          Business Channel Business channel from where an order originates The business channels are B2C or B2B.
          Customer Type

          Customer type: New or Returning

          Returning customers have placed one or more registered orders.

          Customer Registration

          Site registration status of a customer

          • Registered–Customers who placed an order with a registered account
          • Unregistered–Customers who placed an order without using a registered account
          Realm Currency Currency used for all currency measures
          Product ID Product ID
          Product Name Product name
          Product Bundle True if the product is a product bundle
          Base Product True if the product is a base product
          SKU ID Product SKU ID
          SKU Name Product SKU name
          Metric (Measure) Description Type
          Units Sold Number of units sold Units
          GMV Total value of all transactions for products and services Shipping and handling charges, and taxes that are part of a transaction, are excluded from GMV. Currency
          Orders Placed Total number of orders Units
          Tax Tax liability for sales Currency
          Promotional Product Discounts Sum of all product class promotion discounts Currency
           
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          Salesforce Help | Article