Collect B2C Commerce Shopper Agent Analytics for SFRA Storefronts

Track your Storefront Reference Architecture (SFRA) storefront revenue and orders directly attributed to your B2C Shopper Agent. Compare metrics with and without Shopper Agent involvement on the Home, Sales, Products, and Promotions pages. These metrics help you estimate the agent’s return on investment.

1. In GitHub, configure the Agentforce Commerce Client.
   1. Go to the Salesforce CommerceCloud repository and install or redeploy the latest plugin_commerce_client cartridge. For more information, see Cartridges.
   2. If you customized the plugin_commerce_client cartridge, copy the changes you made. After you redeploy the cartridge, reapply your customizations.
2. In Business Manager, view Agent Assistance metrics in the dashboard.
   1. Click App Launcher , and then select Reports & Dashboards.
   2. Open the Filters panel.
   3. To see agent-assisted data, under Agent Assistance, select Shopper Agent. To see data not related to the Shopper Agent, select No Shopper Agent. If you don’t select either option, the dashboard shows agent-assisted and non-agent-assisted data.
   4. Click Apply.
      Data can take up to two hours to appear on the dashboard.