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B2C Shopper Agent | Order Confirmation

B2C Shopper Agent | Order Confirmation

The Order Confirmation subagent confirms that the shopper placed an order and shows the order details. It also recovers the cart after a payment fails or a payment method cancellation.

Subagent Name Subagent Handles Actions
order_confirmation
  • Post-checkout confirmation. Example: "Your order confirmation number is 12345."
  • Helpful recovery of a failed purchase. Example: "Your payment didn't go through, but your cart is still available."
  • GetB2CUserAccessToken—authenticates the shopper session before API calls.
  • GetB2COrderConfirmationDetails—includes order summary information.
  • ViewCart—restores cart state on payment failure.

To customize it:

  • order_tool_calling_guidance—order-scoped action guidance. This action is empty by default. Add rules to handle orders and payment recovery.
  • Enable/disable—controls whether the subagent is active.
 
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