Einstein Trust Layer Service Support

Your data isn’t retained by third-party LLMs. We partner with all our external model providers, such as OpenAI, to enforce the zero-data retention policy.

• No data is used for LLM model training or product improvements by third-party LLMs.
• No data is retained by the third-party LLMs.
• No human being at the third-party provider looks at data sent to their LLM.

Dynamic Grounding with Secure Data Retrieval

• Relevant information from a Salesforce record is merged with the prompt to provide context.
• Secure data retrieval of Salesforce data for grounding the prompt based on the permissions of the user executing the prompt.
• Secure data retrieval preserves in place all standard Salesforce role-based controls for user permissions and field-level security when merging grounding data from your CRM instance or Data 360.

• System policies help limit hallucinations and decrease the likelihood of unintended or harmful outputs by the LLM.
• System policies can vary for different generative AI features and use cases.

• Einstein Trust Layer scores content on toxicity.
• Toxicity scores are logged and stored in Data 360 as part of the audit trail.

The service detects and flags potentially harmful LLM responses.

• Prompts, responses, and trust signals are logged and stored in Data 360.
• Feedback can be used for improving prompt templates.
• Provides pre-built reports and dashboards for analysis.