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Disable Adaptive Responses for the Messaging Component
To make sure that the Shopper Agent always uses the Commerce Messaging component for its responses to a shopper, disable adaptive responses.
To make this change, confirm that the agent is inactive.
- Select the new agent from the Agentforce Agents list, and open Agent Builder.
- Select the Connections tab from the navigation side bar.
- Select Messaging, and disable Adaptive Response Formats.
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