Configure FAQs using Agentforce Data Libraries

Instead of using DMOs to configure Product and Site FAQs, you can set up Agentforce Data Libraries (ADLs) that contain product information resources. The B2C Shopper Agent can use multiple data libraries that contain files and knowledge articles.

• Complete Prerequisites for Product and Site FAQ Data Libraries
  For the B2C Commerce Shopper Agent to use Agentforce Data Libraries (ADLs), first set up the libraries with your source content. The Shopper Agent can use data libraries with uploaded files and Salesforce Knowledge articles.
• Specify Data Libraries for Product and Site FAQs
  Edit the B2C Commerce Shopper Agent FAQ subagent instructions to point to your data libraries. Configure the Product FAQs and Site FAQs subagents separately. These instructions assume that you have set up the data libraries with uploaded files and knowledge articles.