Troubleshoot Merchant Agent Setup

If you cannot access the B2C Commerce Merchant Agent or create a rule with the agent, check your setup.

• Verify that you have the BM_Agentforce_Org permission.
• Confirm that Agentforce and the B2C Merchant Agent are enabled in your primary Salesforce org.
• Check that you connected your B2C Commerce instance to a Salesforce org.
• Review the single sign-on configuration of your Auth Provider, and make sure that it is active.

If issues persist, contact Salesforce Customer Support.