Commerce Basics

Learn about B2B terms and concepts, personas, and licenses.

Which Salesforce Commerce Product Do I Have?

• Commerce Resources
  In addition to Salesforce Help, Commerce has documentation resources to help you successfully learn about, set up, administer, and extend the B2B apps.
• Commerce Key Concepts
  Get familiar with the main elements in B2B Commerce.
• Which Salesforce Commerce Product Do I Have?
  Salesforce Commerce includes the B2B Commerce products and the B2C Commerce product. It’s important to know which product you’re using so that you can access the correct documentation and resources.
• Understanding Editions for B2B Commerce
  Learn about the editions, user interfaces, and add-ons that support B2B Commerce.
• B2B Licenses and Allocations
  A B2B license is based on your anticipated gross merchandise volume (GMV) or the number of orders placed to your store (PPO). You can purchase as many licenses as you need, but you can’t mix and match licenses, for example, a standalone and standalone plus license or a PPO and GMV license.
• Customize the Refreshed Commerce App
  In Summer ’24, Salesforce introduced a refreshed Commerce app with enhanced navigation and features designed to simplify online store management. If you've been using the Commerce Storefront Console app and have customized pages, you can add those custom pages to the refreshed app. You can also modify the navigation for the refreshed app.
• Commerce Personas and Permissions
  A typical B2B implementation involves several task-based personas, such as commerce administrator, merchandiser, developer, and shopper.
• B2B Commerce Permission Sets
  Permissions determine the information users can access and the actions they can take when configuring or shopping at a store. Salesforce provides preconfigured permission sets, which define multiple permissions for internal and external users.
• Order Management and Omnichannel Inventory
  You can use Salesforce Order Management and Salesforce Omnichannel Inventory with B2B Commerce. Order Management helps you manage your orders throughout the order lifecycle, from creation to fulfillment to servicing. Omnichannel Inventory delivers real-time inventory availability data, helping you avoid costly undersells and oversells. If your B2B store integrates Omnichannel Inventory and you offer express payment options at checkout, then orders placed using those methods fail. Express checkout payment options don’t support inventory checks.
• Pay-As-You-Go Usage Types for D2C Commerce and PayNow Stores
  Pay-As-You-Go helps you track your usage for D2C Commerce and PayNow stores, and get billed monthly based on the usage.