Checkout Solutions for a B2B Commerce Store

Which Salesforce Commerce Product Do I Have?

Note Managed checkout doesn't support customizations. If you'd like to make any customizations to the checkout experience, we recommend that you use custom checkout.

Watch the video to help you decide which checkout solution works best for your store.

If you can’t watch the video in full screen, open the video on a new tab: Choose Your Checkout Solution.

• Configure Custom Checkout for a B2B Store
  Custom checkout gives you more control over your store’s checkout configuration. You can use third-party apps instead of Salesforce’s native merchant services for payments, tax, and shipping. Or, you can extend native merchant services using custom checkout. You can design your own checkout page in Experience Builder with preset layouts, custom sections, and components. For B2B stores, custom checkout is the only option for configuring checkout.
• Account Creation for Guest Checkout in B2B Stores
  If your B2B store allows guests to purchase products, you can configure whether to create a person or business account for the guest upon checkout. As of Winter ’25, person accounts don’t need to be enabled for B2B store guest checkout.
• Considerations for Address Autocomplete for B2B Stores
  Customers checking out or entering contact information on the My Account page in a B2B store, a D2C store, or a Pay Now site can enter text in address fields and select possible matches from a picklist. When a customer selects a match from the picklist, their address fields are populated automatically. Get familiar with these considerations for using address autocomplete.
• Create Multiple Shipping Profiles for a B2B Store
  Create multiple shipping profiles to categorize products. After you set up the shipping profiles, you can define shipping rules based on different zones for each profile. Assign rates based on order value or delivery group weight to meet your store's specific needs. For example, Emma owns a home decor store with a wide range of products. She creates different shipping profiles based on shipping zones and rates. One profile is for light items like wall art and candles, with affordable rates. Another profile is for heavy items like sofas and dining tables, with higher rates to cover professional delivery. By doing this, Emma can manage shipping costs more efficiently.
• Manage Shipping Zones and Rates for a B2B Store
  Whether you’re using managed or custom checkout, you can organize countries with similar shipping costs into shipping zones. A zone can include countries with different currencies. For each zone, you can set shipping rates based on the monetary value of the order or by weight.
• Disable Shipping for a B2B Store
  If you’re using managed checkout or native Salesforce shipping for custom checkout, you can turn off shipping for stores that don’t ship physical products. Turn off shipping for stores offering digital goods, service subscriptions, or in-store pickups.
• Set Up Gifting for a B2B Store
  Enable gifting options for your store. Add gift messaging and gift wrapping features to offer personalized services to your customers.
• High Order Volume for B2B Stores
  Starting in Summer ’24, the High Scale Orders feature is enabled by default during checkout for new B2B and B2C stores created with the LWR template. However, some initial setup is needed to ensure that the High Scale Orders feature is fully enabled. In addition, developers must understand how this feature can affect their Apex code. The High Scale Orders feature isn’t supported for B2B Commerce Aura stores.
• Manage Pending and Failed Orders in B2B Commerce
  Provide transparency to buyers and automate post-order cleanup when orders encounter issues after checkout. Display pending and failed states in buyer account pages, release reserved resources, reverse payments, and notify buyers automatically over email for failed orders.
• Resolving Asynchronous Order Failures in B2B Stores
  B2B stores created with the LWR template in Spring ’23 or later process orders asynchronously. Asynchronous order processing improves store performance and responsiveness. However, when an order is processed asynchronously, the store can sometimes generate failed orders (PlaceOrderFailed exceptions). To handle these exceptions, you give the Commerce admin access to the Process Exception object and activate the Retrigger Place Order flow.
• Improve Cart Processing for B2B Stores
  Increase cart size limits to process larger orders. Speed up shopping with faster add-to-cart. Let customers add duplicate items to their cart.