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Manage Pending and Failed Orders in B2B Commerce
Provide transparency to buyers and automate post-order cleanup when orders encounter issues after checkout. Display pending and failed states in buyer account pages, release reserved resources, reverse payments, and notify buyers automatically over email for failed orders.
When orders process asynchronously in your B2B Commerce store, certain transactions can result in Pending or Failed statuses rather than immediate completion.
By configuring order failure management, you can:
- Improve buyer transparency: Allow buyers to view pending and failed order records directly in their Order History and Order Summary pages.
- Optimize inventory: Automatically release reserved items and coupon redemptions back into inventory when an order fails.
- Automate payment cleanup: Automatically trigger authorization reversals to avoid orphaned funds or manual reconciliation.
- Keep customers informed: Automatically send email notifications when an order fails to convert from a cart.
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