Payments Timeline to Track Processing

Use the timeline for:

• Transaction monitoring—Identify failed, expired, or disputed transactions, and intervene in pending returns. Prevent transactions from falling into a failure state. Determine failures in the payment pipeline.
• Payments pipeline health review—Assess the health of your payments pipeline, collaborate with stakeholders to improve transaction success rates, and ensure effective handling of returns.
• Event timestamps and dispute descriptions—Know when issues occur. Each event has a timestamp recorded by the payment gateway, and each dispute includes a description related to the event. The timeline reflects the time zone of the org, not your local time.

The Timeline lists events in chronological order, with the newest event listed first. It's displayed on the right-hand side of the Payments Details view, providing access to transaction history from any tab you’re viewing.