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Point of Sale
Epson Bluetooth Printer Setup

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Epson Bluetooth Printer Setup

Configure the printer settings in Point of Sale CMS and connect to the printer in the Point Of Sale (POS) app. You can then print receipts and manage cash drawers efficiently.

Prerequisites:

  • Modern POS App build: 7.1.0 or later
  • Platform Support: iPhone & iPad
  • Offline Support: yes
  • Certified Models: TM P80

To turn on App Config settings:

  1. Go to CMS > Apps > Store > {your app config}.
  2. Hover to select Edit on your selected app config.
  3. Go to Modules > Peripherals.
  4. Enable Requires Printer for Receipts.
  5. Under Default Printer, select Epson.
  6. Enable Epson Printer, then save your changes.
  7. The Epson printer settings turned on the Point of Sale CMSGo back to CMS and go to Store Management > Register > {your store} > {your register}.
  8. Select the pencil to edit the selected register.
  9. Under Receipt Printer, select your model and the connection type as Bluetooth (it shows as BLTE for Bluetooth).Bluetooth connection turned on for Printer Settings in Point of Sale CMS
  10. Save your changes.
Important
Important For Step #9, match the printer model selected with the printer you intend to connect to. If they don't match, your printer won't be discovered in the POS app.

Bluetooth Printer Setup in the POS App

Connect your TM P80 printer to your Point of Sale (POS) application to print receipts and manage transactions efficiently. Enable Bluetooth in your device's settings and pair it with your printer.

TM P80

  1. Plug the power cable into the back of your printer and wait for the blue light by the power icon. The receipt printer showing a blue light indicating that it's on
  2. Go to your Settings App > Bluetooth. Enable Bluetooth and select your printer.
  3. In the POS app, go to the Device Manager screen. The POS app automatically searches for your printer. After your printer has been added to the list of printers, select the printer in the list and select Connect.The Device manager screen in the POS app on an iOS device

Resetting Your Printer

  1. If you have a selected printer in the Device Manager, disconnect and remove it by clicking on the trash can.
  2. Force a power cycle by removing the power cord from the back of the printer.
  3. Plug the power cable into the back of your printer.
  4. On your device, download Epson TM Utility from the App Store.
  5. It is recommended you update the Firmware.
  6. In order to see your printer displayed, your device must be connected to the printer via the Settings app. Under Bluetooth, turn on Bluetooth and tap on your printer.
  7. Go to the Device Manager screen and check to see the printer entry. Select your printer.

Printer Topology Setup

For instructions on printer topology setup, see Hardware Topology Setup.

Troubleshooting

For information on troubleshooting and solutions, refer to Epson Printer Troubleshooting

Known Issues and Restrictions

Understand problems that you may encounter when connecting Bluetooth devices to the Point of Sale (POS) app.

Device Manager Printer Status

Modern POS only has an active connection to a Bluetooth-connected printer at the time of use. Modern POS establishes the connection at the start of a task (printing receipts or opening a cash drawer) and closes at the end of the task. Because of this, the printer state in Device Manager won't change unless a printer task is requested. For example, if the user turns off the printer, Device Manager won't reflect this state change until the printer is needed to perform a task.

No Detection if Drawer Opened

Epson printers are unable to determine if the cash drawer is open. Make sure the drawer is closed before initiating a cash transaction.

Printer Not Discovered

If your printer isn't being discovered, remove any model filtering by going to Store Management -> Register -> Your Store -> Your Register -> Edit (Pencil) -> Printer -> Model: Epson Legacy

Attempt to Connect Multiple iPhones/iPads to Same Printer

Bluetooth printers can only be connected to a single iPhone or iPad at a time. If the printer is connected to an iPhone or iPad, disconnect via Settings > Bluetooth > Printer Name > Disconnect. Otherwise, "Connection Failed" is shown in Device Manager if attempting to connect.

 
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