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            Set Up Gift Receipt at SKU-level

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            Set Up Gift Receipt at SKU-level

            POS users can print gift receipts at the individual SKU level. The app prints a gift receipt for each unique SKU in the transaction. Print these receipts after a sale or when you reprint a confirmed order.

            • Modern POS app build: 7.7.1
            • Platform Support: iPhone & iPad
            • Offline Support: No

            Configure Gift Receipt at SKU-level

            1. Go to Layouts | Layouts Templates | Order Confirmation.
            2. Select an existing layout or create one.
            3. Add a gift receipt at SKU-level deep link to a cell by selecting Deep Link | Print Receipt | Print SKU gift receipt.
            4. Set and publish your changes.
            5. Assign the layout to an app config.
              1. Go to Apps | Store and edit an app config.
              2. Go to UI | UI Options | Order Confirmation Layouts.
              3. Click the pencil icon to the right and assign the layout you've created.
              4. Set and save your changes.
            6. Reprint receipts from the POS app.
              1. Go to the Order History screen.
              2. Select an order.
              3. Tap Receipt options.
              4. Reprint receipts from the Order Confirmation screen.

            POS App Behavior - Order Confirmation

            After a sale or exchange is completed, the Order Confirmation layout is shown. You can print the gift receipts for the order.

            The POS app has the following hierarchy for which field is shown as the unique identifier of a product in the receipts:

            • VariantGroupId
            • GTIN
            • SKU
            • ProductId
            Note
            Note

            VariantGroupId takes precedence in the hierarchy only if the setting Show Variant Group ID is enabled during the receipt configuration.

            Known Issues & Restrictions

            • AirPrint isn’t available for gift receipts.
            • You can use gift receipts only in an Order Confirmation layout.
            • Gift receipts are available for sales and exchange transactions but not for orders with returns.
            • If your return policies allow multiple refund options for gift receipts, don’t associate a PS tag with the barcode component of the gift receipt at SKU-level. See Set Up and Configure Returns Policy.
             
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            Salesforce Help | Article