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Manage Buy Online, Fulfill In Store (BOFIS) Orders in Point of Sale
Process Buy Online, Fulfill In Store (BOFIS) orders in the POS app. Store associates pack, ship, and manage orders fulfilled from the store.
- Modern POS App Build: 6.4.2 or later
- Platform Support: iPad & iPhone
- Offline Support: No
See Also
Enable BOFIS
Configure omnichannel settings and a PDP layout to let customers buy online and have the order fulfilled and shipped from the store.
- Turn on Ship to Home From Current Store in the omni settings.
- Turn on Ship to Home From Current Store Items Sent to PredictSpring Fulfillment in the omni settings.
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Configure a PDP layout for BOFIS orders. For more information, see Product Display Page (PDP) Layouts.
Configure BOFIS Deep Links
Create a layout and add deep links so store associates can access BOFIS order management in the POS app. For more information about creating layouts and adding deep links, see BOPIS/Store Fulfillment Deep Links.
Add these deep links to the layout:
- Deep link > BOPIS/Store Fulfillment > Store Fulfill Orders Ready to Ship
- Deep link > BOPIS/Store Fulfillment > Store Fulfill Orders to Pack
- Deep link > BOPIS/Store Fulfillment > Store Fulfilled Order History
- Deep link > BOPIS/Store Fulfillment > Store Fulfilled Order to Unpack
- Deep link > BOPIS/Store Fulfillment > Cancelled / Damaged Store Orders
BOFIS Order Workflow in the POS App
Manage BOFIS Orders
The BOFIS order workflow is similar to BOPIS but includes shipping label options. After packing items, associates can scan and attach a pre-printed shipping label or generate a new label using a shipping provider integration (SPI). For more information about shipping labels, see Shipping Labels.
Handle Returns or Exchanges
To prevent inventory discrepancies, associates cannot return unshipped BOFIS items. When an order hasn't been packed or shipped yet, the Return this product toggle is turned off and the app displays the message Item not shipped yet.
Known Issues and Restrictions
- Point of Sale doesn't prevent duplicate shipment creation for the same order item across registers. Because the system doesn't mark fulfillment orders as in progress, multiple associates can process the same item on different devices at the same time. As a result, the POS app can still show an order as Partially Shipped after associates ship it.
