Process Orders

POS app order processing lets you set up your application to process orders quickly and efficiently. The application supports editing orders, order notes, order statuses, and purchase orders. You can also set default shipping addresses, suspend and resume carts, and view order history.

• Edit Orders on POS App
  With the POS app, you can change an order after it's placed but before it's fulfilled. Update quantities, remove items, or apply discounts to meet your customers' changing needs. Quickly adapt to requests and ensure order accuracy, leading to increased customer satisfaction and efficient service.
• Add Order Notes
  The POS app allows associates to add notes to orders and to items in an order. Store associates have the ability to add notes during checkout, in the order details screen, and to a suspended cart. Notes are also visible when creating a quote.
• Order Statuses
  Orders made with the POS app have a variety of statuses that can effectively track your order in the checkout process. Order statuses can also help you decide what actions need to be taken for a particular order, such as whether the order needs to be picked up or ship to home.
• Add Purchase Orders
  Point of Sale's Purchase Order (PO) features ‌enable merchants to manage inventory, track purchases, and arrange timely delivery of goods. They provide a record of transactions and help streamline the procurement process by outlining the terms and conditions of the purchase. Merchants may use POs to communicate their specific requirements to suppliers, including product details, delivery dates, and pricing agreements.
• Set Default Shipping Addresses on POS App
  Point of Sale allows merchants using NetSuite to set default addresses on the POS app. This can be done when adding a new shipping address in the cart for online products, signing up a customer, or updating a customer's profile address. When a shipping address is set as the default, it updates the customer's profile address both in the POS app and in NetSuite.
• Suspend and Resume Carts
  The Point of Sale platform supports a feature that allows store associates to save a cart and resume and complete it later. By saving a cart, the totals, discounts, customer information (including shipping/billing addresses), and shipping methods will be put on pause until the associate chooses to resume it.
• View Order History on POS App
  The POS app allows store associates to query the order history to list orders. Store associates may choose from several filters to narrow down the search. This screen may be accessed through a deep link. This article will go over the configuration needed to implement this feature as well as an overview of the app flow.
• Checkout Flow & Error Handling
  Get details of the Modern POS checkout workflow and the interaction between different systems including the app, the Point of Sale, the customer cloud, and the payment service. Errors can occur during different steps of the checkout workflow. This article provides information on different types of errors that can occur, and how each type of error is handled.