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            Configure Product Warranties in CMS

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            Configure Product Warranties in CMS

            Configure Point of Sale CMS settings so you can offer product warranties. Set up a custom connector to call the warranty SPI at checkout and create a warranty product class so the POS system can identify warranty products. Then configure approvals, deep links, and warranty checks for the associate checkout experience.

            • Modern POS App Build: 12.0.1 or later
            • Platform Support: iPhone & iPad
            • Offline Support: No
            • Files: Product Feed configured with add-on products and warranty SKU products

            Learn how to manage warranty products in Point of Sale. See Manage Product Warranties in Point of Sale.

            Connect the Warranty SPI

            1. In CMS, go to Store Management | Integration | Custom API Connectors.
            2. Click Create.
            3. For Connector Type, select SPI.
            4. For Endpoint Name, select Warranty Lookup.
            5. Enter your warranty engine URL, for example https://warranty-engine.example.com/api/eligibility.
            6. Save your changes.

            To customize the SPI for warranty checks, and for reference on the request and response payloads, see Point of Sale for Developers.

            Create a Warranty Product Class

            You define the product class name (for example, "Warranty," "Protection Plan," "Extended Coverage"). The system identifies warranty products by using the WarrantySKU rule on the product class, not by matching a specific product class name.

            Create warranty SKUs in the product feed and assign them to any warranty product class you create. See Product Feed. The warrantyProductId returned by the Warranty SPI must match a productId in your catalog with a warrantySKU-enabled product class.

            1. In CMS, go to Products | Product Class.
            2. Click Create.
            3. Enter a name for your warranty product class.
            4. Enable Warranty SKU. This setting identifies products with the warranty product class as warranty items.
            5. Save your changes.

            Control Warranty Actions During Checkout

            Optionally configure a manager approval policy to remove a warranty from the cart. A manager PIN is required to delete a warranty item from the cart and the approver’s ID and role are logged in the EJ. Optionally enforce a warranty check before completing checkout.

            1. To remove warranties from the cart, create an approval policy.
              1. In CMS, go to Store Management | Associates | Approval Policies Configuration.
              2. Click Create.
              3. Enable Approval Required.
              4. For Policy Feature, select Remove Warranty.
              5. Add roles that can approve this policy.
              6. Save your changes.
            2. Enforce a warranty check before checkout.
              1. In CMS, go to Store Management | Store Settings | Checkout.
              2. Expand Warranty.
              3. Enable Require Warranty Verification Before Payment.
              4. Save your changes.

            Add a Warranty CTA Option to the Cart

            1. In CMS, go to Layouts | Layout Pages.
            2. Edit the Cart Options layout.
            3. To add a CTA button to the layout, select a cell, and then from the Edit window, click Deep link.
            4. Under Cart Options, select Warranty Lookup.
            5. Click Set.
            6. Save the new layout and publish your changes.
             
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