Configure No Profile, No Card, No Receipt Returns (NRR) in Point of Sale CMS

Configure a Returns Policy

1. In CMS, go to Store Management | Return Policy Configuration.
2. Edit or add a new policy, and then go to No Receipt Returns.
3. To allow NRR in offline mode and search by product, turn on No Receipt Returns - Search by Product.
   In online mode, this option adds product search alongside other supported search types in the default NRR layout. If you have a custom NRR layout, you have to choose this option to complete the return process when the Order Search by Product deeplink is configured on the custom layout.
4. Under Tender Type, select the refund tender type(s). Check refunds are only available in app builds version 10.1.1 or greater.
5. Under Reported Tender for the Sales that are Covered by the Value of Returned Merchandise, select the tender type(s) to be reported in an NRR exchange.
   With this setting, you can set the preferred tender type for the sale portion of the exchange. This tender is used as the first tender for the part of the exchange that is bought with returned items because there's no value for an NRR. Any portion of an uneven exchange that requires additional tendering will report the actual tender values used. If "Credit Card" or "Gift Card" is selected, enter the Reported Card Type and Reported Card Number for NRR exchanges.
6. If a manager login is needed to complete NRR, turn on Requires Manager Approval.
   This setting can be overridden if the "All Returns, Exchanges & Edit Order" approval policy is configured. See Approval Policies Configuration.
7. To allow returns with taxes without a receipt, turn on No Receipt Tax Returns.

Create a Custom NRR Layout

For app builds 10.5.1 and later, the POS app supports customized NRR layouts on the POS app only for online mode. In builds 10.4.1 and earlier, a noneditable default NRR layout is the default, allowing orders to be filtered by customer, order details, and credit card. If No Receipt Returns - Search by Product is enabled, filtering by products is also available in the default layout.

1. In CMS, go to Layouts | Layout Pages.
2. Click Add From Template.
3. Select No Receipt Returns Search.
4. By default, the NRR layout template already includes these deeplinks for order filtering:
   • Order Search by Credit Card
   • Order Search by Customer
   • Order Search by Order Information
   • Order Search by Product
   If the Order Search by Product deeplink is configured on the custom layout, No Receipt Returns - Search by Product must be enabled to process returns.

Assign a Custom NRR Layout

After you've created a layout, you'll need to assign it to an app configuration to render it on the POS app.

1. In CMS, go to Apps.
2. Edit the app config that supports NRR.
3. Go to UI | Search Layouts.
4. For No Receipt Return Search Layout, select the layout you’ve created.
5. Save your changes.

Configure Reason Codes

A reason code is required for price corrections for NRRs. Selected codes on the POS app are reported in the Electronic Journal and TLogs along with the before-and-after price corrections.

1. In CMS, go to Store Management | Reason Codes.
2. Select Return Price Correction.
3. Click Create, and fill out the required fields.
4. Save your changes.

Set the Duration for Lowest Historical Price

Set the number of days in the past to be used to determine the lowest historical price of an item.

1. In CMS, go to Store Management | Store Settings | Advanced.
2. For Lowest price period in days, configure the number of days.