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Point of Sale
Enable Shipping Fee Refunds for Point of Sale

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Enable Shipping Fee Refunds for Point of Sale

Turn on shipping fee refunds so associates can refund or discount a shipment's shipping fee separately. Point of Sale prevents refunding or discounting the same shipment twice.

  • Modern POS App Build: 12.4.1 or later
  • Platform Support: iPhone & iPad
  • Offline Support: No
  1. Turn on shipping fee refunds.
    1. In CMS, go to Store Management | Store Settings | Checkout, and expand Shipping.
    2. Turn on Allow Shipping Fee Refund, and save your changes.
  2. Configure reason codes for shipping fee refunds.
    1. In CMS, go to Store Management | Reason Codes, and select Create.
    2. For the Reason Code Type, select Shipping Fee Return for return and exchange reasons, or Shipping Fee Override for edit order reasons, enter a Reason Code, and save.
      For more information, see Reason Codes.

Return Flow

  1. Select the products to return, then tap Return.
    The Eligible Shipping Fee for Refund window listing shipments available for a shipping refund during a return.
    The Eligible Shipping Fee for Refund window lists each shipment with a selected product, unless Point of Sale already refunded that shipment's shipping fee.
  2. Select the shipments to refund shipping for, select a reason for each, then tap Continue.
  3. Select the refund tender, and confirm the return.

Exchange Flow

  1. Select the product to exchange, tap Return, select the eligible shipment, and select a reason.
  2. Add the replacement product to the cart.
    Changing the shipping method for the new product updates the shipping refund amount.
  3. Check out to complete the exchange.

Edit Order Flow

  1. From Order History, select the order, then tap Modify Order.
  2. Tap the pencil icon next to a shipment's shipping fee, enter the new amount, and select a reason.
    Enter an amount greater than zero and less than the current shipping fee. To remove an override, tap the pencil icon again and select Remove Override.
    The shipment fee override entry showing the new amount and reason for a shipment.
  3. Check out to complete the order edit.
    Point of Sale refunds the overridden amount to the original tender.
 
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