Configure Speech Recognition (Beta) in Point of Sale

Tun On Speech Recognition

1. In CMS, go to Apps > All.
2. Edit the app configuration to have speech recognition.
3. Go to Modules > Voice Commands.
4. Turn on Enable Enhanced Voice Commands.
5. Save the changes.

Note

“HasVoiceSearch” replaced “UseEnhancedVoiceCommands” in the POS app from v9.3.1. Users can use enhanced voice features regardless of the value of “HasVoiceSearch”.

Voice Command Deep Linking

The Voice Command Deep Linking feature allows merchants to define their own verbs, nouns, and adjectives for customized Speech Recognition within the app across various languages. As app configs are language-specific, Speech Recognition can also be tailored to each language. For example, if an app configuration is configured in Spanish, select that configuration to define verbs, nouns, and adjectives in Spanish.

Note

This enhancement is available on the POS app. To use better speech recognition in the POS app, turn on the UseEnhancedVoiceCommands setting. Make sure there's at least one deep link set up under the Voice Command Deep Link Mapping setting in CMS, starting from v9.4.1.

To configure deep linking:

1. In CMS, go to Apps > All.
2. Edit the app configuration to have speech recognition.
3. Go to Modules > Voice Commands.
4. Select the pencil icon to the right of Voice Command Deep Linking.
5. Under Verbs, enter action verbs that can trigger commands for retrieving, adding, updating, and removing information (for example show, create, manage, delete).
6. Under Deep Link Mappings, configure and turn on keywords that'll be used in conjunction with the configured verbs to trigger deep links. See the example screenshot:
7. Set and save your changes.

Configure all keywords for deep links as lowercased

Tip

For easier UI navigation, select the ellipses to the right of Enable. You can turn on or turn off all deep links. Additionally, you can expand or collapse all sections.

Deep Links Noun Sets

Leverage deep links, verbs, and nouns in the POS app to fulfill voice commands.

Note

All deep links configured can be accessed irrespective of their accessibility via the UI of the POS app.

Here’s the reorganized table, sorted alphabetically by Deep Link String:

Deep Link String	Verb	Nouns	Adjectives
adsloyalty	GET	["loyalty"]
analytics	GET	["analytic"]
blindreceiving	GET	["blind", "receiving"]
cashtender	ADD	["cash"]
cashpaidinorout	GET	["cash", "paid"]
cashpickup	GET	["cash", "pick"]
changeordertype	GET	["order", "type"]
clientelingprofile	GET	["profile"]
clientnotes	GET	["note"]
collections	GET	["collection"]
corptostoretransfers	GET	["corp", "store", "transfer"]
createPO	ADD	["purchase", "order"]
createQuoteFromCart	ADD	["quote", "cart"]
createclientnote	ADD	["note"]
createtill	ADD	["till"]
creditcardtender	ADD	["credit", "card"]
cyclecount	ADD	["cycle", "count"]
cyclecountshistory	GET	["cycle", "count"]
devicemanager	GET	["device", "manager"]
drawerhistory	GET	["drawer", "history"]
employeeDiscount	ADD	["employee", "discount"]
financetender	ADD	["finance"]
giftCardAddValue	ADD	["value", "gift", "card"]
giftCardCashOut	CUSTOM	["cash", "gift", "card"]
giftCardManage	UPDATE	["gift", "card"]
giftCardPurchase	ADD	["gift", "card"]
giftcardtender	ADD	["gift", "card"]
gmvReport	GET	["gmv", "report"]
hourlyReport	GET	["hourly", "report"]
itemNotOnFileReport	GET	["item", "file", "report"]
loyaltylookup	GET	["loyalty", "id"]
loyaltyrewardtender	ADD	["loyalty", "reward"]
managertillsummary	GET	["active", "tills"]
messageinbox	GET	["message", "inbox"]
multitender	ADD	["multi"]
notonfileitem	ADD	["not", "file"]
nosale	GET	["no", "sale"]
offlinemode	GET	["network", "mode"]
outgoingincomingtransfershistory	GET	["inventory", "transfer"]
outgoingtransfershistory	GET	["inventory", "transfer"]
paybylinkTenderInStore	ADD	["store", "pay", "link"]
paybylinkTenderRemote	ADD	["remote", "pay", "link"]
poHistory	GET	["purchase", "order"]
quoteLookupallcustomers	GET	["quote", "all"]
quoteLookupcurrentcustomer	GET	["quote", "current"]
receivedshipmentshistory	GET	["received", "shipment", "history"]
receiveshipments	GET	["shipmentId"]
reconcileTill	UPDATE	["till"]
reconReport	GET	["recon", "report"]
returnsandexchanges	GET	["return", "exchange"]
rewardtender	ADD	["reward"]
rewards	GET	["reward"]
safemanagement	GET	["safe", "management"]
salesReport	GET	["sale", "report"]
salesattribution	ADD	["sale", "attribution"]
savedcartscurrentcustomer	GET	["cart", "current"]	"saved"
savedcartsallcustomers	GET	["cart", "all"]	"saved"
setTransactionOrderType	GET	["transaction", "order", "type"]
showOrderSearchByCreditCard	GET	["order", "credit", "card"]
showOrderSearchByCustomer	GET	["order", "customer"]
showOrderSearchByProduct	GET	[“orders”, “product”]
showOrderSearchByReceipt	GET	["order", "receipt"]
showOrderSearchFilters	GET	["order", "filter"]
storeanalyticsdashboard	GET	["analytic", "dashboard"]
storeandforward	GET	["pending", "order"]
storecredittender	ADD	["store", "credit"]
storefulfillorderreadytoship	GET	["order", "ready", "shipped"]	"fulfill"
storefulfillordertobepacked	GET	["order", "packed"]	"fulfill"
storefulfilledorderhistory	GET	["order", "history"]	"fulfill"
storepickuporderready	GET	["order", "ready"]	"pick"
storepickupordertobepacked	GET	["order", "packed"]	"pick"
storepickeduporderhistory	GET	["order", "history"]	"pick"
storetostoretransfers	GET	["store", "transfer"]
switchbarcodescanner	GET	["barcode", "scanner"]
switchcardreader	GET	["card", "reader"]
switchprinter	GET	["printer"]
taxoverride	ADD	["tax", "override"]
transactiondiscount	ADD	["transaction", "discount"]
unlinkLoyalty	DELETE	["loyalty"]
voidcartbeforetendering	ADD	["void", "cart"]
wishlist	GET	["wishlist"]