Loading
About Salesforce Data 360
Get Instant Answers from Your Data with Data Q&A

Get Instant Answers from Your Data with Data Q&A

Ask questions in natural language about your Data 360 data and get AI-powered answers, SQL queries, and visualizations instantly.

Required Editions

Available in: All Editions supported by Data 360. See Data 360 edition availability.

Data 360 Data Q&A is an AI-powered agent that enables business users to ask natural language questions and get answers grounded in your Data 360 data. The agent generates SQL queries, executes them against your data, and returns responses with tables, charts, and explanations—all without requiring SQL knowledge.

The agent reduces time-to-insight from hours or days to seconds. Instead of waiting on data teams or learning SQL, you can explore your data conversationally through the chat interface.

Key Capabilities

  • Natural language queries: Ask questions in plain English about your data.
  • Automatic SQL generation: The agent writes, executes, and explains SQL queries for you.
  • Visual insights: Get charts and data tables alongside prose explanations.
  • Semantic enrichments: Add business context to help the agent understand your data better.
  • Query refinement: Ask follow-up questions to modify, fix, or explain generated queries.

What Influences Agent Behavior

Multiple factors shape how the agent interprets your questions and generates responses:

  • Data schemas such as object and field names and descriptions
  • Semantic enrichment statements you've added
  • Data governance policies and user access permissions
  • Sample values and relationships between objects
Important
Important Before making decisions based on the agent's answers, validate the response by clicking View More Details to review the generated SQL query, assumptions, and confidence score.

Sample Questions and Requests

  • What are the top 10 best performing products in Q3 in terms of revenue?
  • Show the product usage levels over the last year, broken down by regions.
  • Show me the top 3 opportunities by deal size.
  • Generate a chart comparing customer engagement by segment.

Topics

  • Enable Data 360 Data Q&A Agent
    Turn on the Data 360 Data Q&A Agent and Metadata Knowledge Graph and Semantic Enrichments features to start asking natural language questions about your data.
  • Use the Data Q&A Agent
    Ask the Data 360 Data Q&A Agent questions in natural language to explore your data, review the responses and generated queries, and refine your analysis with follow-up questions.
  • Data Q&A Agent Considerations and Troubleshooting
    Review key considerations for the Data 360 Data Q&A Agent, and troubleshoot common issues such as unexpected results, low confidence scores, or missing data.
  • Deactivate or Delete Data Q&A Agent
    Control whether the Data 360 Data Q&A Agent is active and accessible in your org, or remove it entirely.
  • Guide Data Q&A with Semantic Enrichments
    Add semantic statements to help the Data 360 Data Q&A Agent better understand your data's business context, domain-specific terminology, and relationships.
 
Chargement
Salesforce Help | Article