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About Salesforce Data 360
Use the Data Q&A Agent

Use the Data Q&A Agent

Ask the Data 360 Data Q&A Agent questions in natural language to explore your data, review the responses and generated queries, and refine your analysis with follow-up questions.

Required Editions

Available in: All Editions supported by Data 360. See Data 360 edition availability. Required add-on licenses vary by agent type.

Ask Questions

  1. In Data 360, open the Data 360 Data Q&A Agent chat panel.
  2. In the chat input field, type your question or request in natural language. Examples:
    • What are the top 10 best performing products in Q3 in terms of revenue?
    • Show me customer engagement trends by segment over the last 6 months.
    • Generate a chart comparing deal sizes by region.
  3. Press Enter or click Send.

The agent processes your question, generates a SQL query, executes it, and returns a response with explanations, data tables, and charts as appropriate.

Review Responses

The response can include:

  • An explanation of the findings
  • Data table with query results
  • Charts or visualizations
  • Notes about how the agent interpreted your question

Click View More Details to see how the agent processed your question. The details section shows:

  • Objects Used: Which data objects the query accessed
  • Steps Performed: How the agent broke down and processed your request
  • Assumptions: Any assumptions the agent made about your question
  • Generated Query: The actual SQL query that was executed
  • Confidence Score: How confident the agent is in its response

Refine Your Analysis

Ask follow-up questions to refine, modify, or get more detail about the results. Examples:

  • Show me the same data for Q4.
  • Filter that to only include active accounts.
  • Explain how you calculated that metric.
  • Fix the query to use amount_usd instead.

Provide feedback using the thumbs up or thumbs down buttons to help improve the agent's responses.

Example Conversation Flow

You: Show me the top 3 opportunities by deal size.

Agent: The top 3 opportunities are all clustered just under $200K, led by Perez Homes - Q1 Renewal at $199.7K.

[Agent displays a data table with the 3 opportunities and a bar chart]

Note from Agent: I interpreted deal size as amount_usd__c. This ranking was across all opportunities in the dataset, with no extra filters for stage, owner, or date.

You: Filter that to only show closed-won opportunities.

Agent: [Generates new query with stage filter and returns updated results]

 
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