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客戶通常會實作 Marketing Cloud 以建立許多不同的 SubscriberKeys (個人),代表同一位人員。此類 SubscriberKeys 通常是管道特定的,因此無法原生執行 Omnichannel 旅程。若要建立 Omnichannel 旅程,請使用 Data 360 並建立「統一個人」,代表由個別 Marketing Cloud 參與管道特定 SubscriberKeys (個人) 和連絡點組成的單一人。

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