You are here:
Chatter Is Turned Off by Default in New Orgs Beginning in Summer ’26
Beginning in Summer ’26, Chatter is default disabled in new orgs. In some editions, Salesforce channels are default enabled in new orgs, and in others, admins can turn on this feature. With Salesforce channels, you can use Slack to communicate on record pages in Salesforce. You can still opt to use Chatter to communicate in Salesforce, or you can opt to use Salesforce channels for internal communications and Chatter for external communications. If you have any features that require Chatter functionality or APIs, such as Case Feed or an Experience Cloud site, enable Chatter in Setup.
| Available in: | Salesforce Classic and Lightning Experience (Chatter) Lightning Experience (Salesforce channels) |
| Available in: | Enterprise, Unlimited, and Developer Editions (Chatter) |
| Starter Suite, Pro Suite, Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions (Salesforce channels) |
| To enable Chatter: | Customize Application |
| To create a Slack workspace: | Salesforce admin |
Salesforce channels are enabled by default in orgs created in Starter Suite, Pro Suite, Enterprise, and Unlimited editions. Admins can enable Salesforce channels in existing orgs for the other editions listed, except where Slack is unavailable, such as in Government Cloud and in certain Hyperforce orgs. For more details, see Salesforce Channels.
Changes in Salesforce
When Chatter is turned off, some effects on the org are:
- Salesforce Chatter is unavailable in the App Launcher (1).
- The Follow button (2) and Chatter tab, publisher, and feed (3) are unavailable on record pages.
- Chatter groups and the Groups tab (4) are unavailable.
- Case Feed is unavailable.
- The Customer Community template is unavailable to select when you create an Experience Cloud site.
- Chatter functionality is unavailable on Experience Cloud sites.
- The Chatter APIs are inaccessible.
- If a package from AppExchange relies on Chatter functionality, installing the package can fail.
Admins can opt to turn on Salesforce channels for an entire org, or they can add the Slack Lightning web component to whichever objects they choose.
Turn on Chatter to Access Chatter Features and APIs
To enable Chatter:
- In Setup, enter Chatter in the Quick Find box and select Chatter Settings.
- Click Edit.
- In the Chatter Settings section, select Enable and save your change.
Adjust Feed Tracking to Control Where Chatter Is Available
When you turn on Chatter, Feed Tracking is enabled for multiple objects across Salesforce. If you plan to use Chatter only for external communications, choose the objects where you want Chatter to appear.
- In Setup, enter Feed in the Quick Find box and select Feed Tracking.
- For each object listed, select or deselect Enable Feed Tracking.
- For each object where you enable Feed Tracking, select the fields that you want to track.
- Save your changes.
