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客户见解会通知在服务控制台中工作的客服人员客户是否已查看相关文档。此外,也会显示客户是否在呼叫支持前提交个案。因此,客服人员不会向客户推荐已访问的文章或打开重复个案,并降低客户挫败感并改善支持服务。
| 适用于 Salesforce Classic 和 Lightning Experience |
| 适用于:Enterprise、Performance、Unlimited 和 Developer Edition |

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