Il modello Centro assistenza offre un portale self-service pubblico che consente agli utenti guest di ricercare le risposte alle proprie domande nella Knowledge Base. Il centro assistenza permette di ridurre il carico del team di assistenza clienti e consente agli utenti di trovare le soluzioni in autonomia.
Versioni (Edition) richieste
Disponibile nelle versioni: Essentials Edition, Enterprise Edition, Performance Edition, Unlimited Edition e Developer Edition
Funzionalità incluse
Modello prestabilito
Configurazione tramite procedura guidata
Accesso pubblico
Self-Service
Selezione: è possibile scegliere quali articoli Knowledge condividere
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