Set Up Messaging Settings for Agentforce Orchestrator
Configure a messaging channel to use Agentforce Orchestrator so that conversations from
your Experience Cloud site are routed through the orchestrator.
Required Editions
Available in: Lightning Experience in Enterprise and Unlimited editions for an
additional cost. To purchase, contact your Salesforce account executive.
Available in: Aura Experience Cloud sites that use Build Your Own Template
Available in: LWR Experience Cloud sites that use Build Your Own Template
User Permissions Needed
To Configure Messaging Settings
Customize Application
Manage Agentforce Agents
In Messaging Settings, the Agentforce Orchestrator is a routing type that applies directly to
your existing messaging channel. When you select this routing type, incoming traffic to your
Enhanced Chat channel is handed off to your orchestrator configuration.
From Setup, in the Quick Find box, enter Messaging Settings, then
select Messaging Settings.
Click New Channel or select an existing channel from the list to
edit its properties.
In the Channel Type dropdown, select Enhanced Chat.
In the Routing section, click the Routing Type dropdown and select
Agentforce Orchestrator.
In the Agentforce Orchestrator lookup field that appears, select the specific orchestrator
configuration you created.
Save the channel.
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