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            Set Up Messaging Settings for Agentforce Orchestrator

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            Set Up Messaging Settings for Agentforce Orchestrator

            Configure a messaging channel to use Agentforce Orchestrator so that conversations from your Experience Cloud site are routed through the orchestrator.

            Required Editions

            Available in: Lightning Experience in Enterprise and Unlimited editions for an additional cost. To purchase, contact your Salesforce account executive.
            Available in: Aura Experience Cloud sites that use Build Your Own Template
            Available in: LWR Experience Cloud sites that use Build Your Own Template
            User Permissions Needed
            To Configure Messaging Settings
            • Customize Application
            • Manage Agentforce Agents

            In Messaging Settings, the Agentforce Orchestrator is a routing type that applies directly to your existing messaging channel. When you select this routing type, incoming traffic to your Enhanced Chat channel is handed off to your orchestrator configuration.

            1. From Setup, in the Quick Find box, enter Messaging Settings, then select Messaging Settings.
            2. Click New Channel or select an existing channel from the list to edit its properties.
            3. In the Channel Type dropdown, select Enhanced Chat.
            4. In the Routing section, click the Routing Type dropdown and select Agentforce Orchestrator.
            5. In the Agentforce Orchestrator lookup field that appears, select the specific orchestrator configuration you created.
            6. Save the channel.
             
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            Salesforce Help | Article