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Action Launcher
Methods for Using Recommended Actions

Methods for Using Recommended Actions

Action Launcher can recommend the best suited actions to resolve your customer's issues and requests. Action Launcher finds recommended actions based on your search keywords or by analyzing your customer interaction through messaging session or voice call channels. It can also find recommended actions by analyzing record data like the case subject and description. Identify the appropriate recommended action from the search results, and launch it to resolve the issue or request.

Required Editions

Available in: Lightning Experience
Available in: Starter, Professional, Enterprise, and Unlimited Editions with the required add-ons

Use the method that best suits your needs.

 
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Salesforce Help | Article