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For at hjælpe dine kunder kan Handlingsstarter analysere registreringsdata og finde anbefalede handlinger. Denne metode foreslår handlinger ved at aflede det relevante formål fra ikke-samtaleregistreringsdata, f.eks. Sagsemne og Sagsbeskrivelse.
| Tilgængelig i: Lightning Experience |
| Tilgængelig i: Starter, Professional, Enterprise og Unlimited Edition med de påkrævede tilføjelsesprogrammer. |
| Brugertilladelser påkrævet | |
|---|---|
| Hvis du vil starte handlinger: | Branchens servicefærdighed OG Einstein til serviceinnovationer |
Hvis du vil bruge Anbefalede handlinger, skal du aktivere anbefalede handlinger. I Handlingsstarter skal du aktivere Anbefalede handlinger.
Du konfigurerer Einstein. Skabelonen instruerer generativsystemet (Einstein) i, hvordan teksten skal analyseres i angivne registreringsfelter og foreslå anbefalede handlinger.
Når en bruger ser en registreringsside, bruger Handlingsstarter en meddelelsesskabelon til at analysere registreringsdataene. Systemet finder derefter automatisk anbefalede handlinger baseret på felter som Sagsemne.
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