Aktivere administratorinnstillinger til å bruke Kontaktsenter
Hvis du vil bruke appen Kontaktsenter for Health Cloud, må du først aktivere Kontaktsenter og Tidslinje og deretter konfigurere Identitetsbekreftelse.
Nødvendige utgaver
Tilgjengelig i Lightning Experience
Tilgjengelig i Enterprise og Unlimited Edition med Health Cloud
Nødvendige brukertillatelser
Hvis du vil bruge kontaktcenteret for Health Cloud
Tillatelsessettet Kontaktsenter for Health Cloud
For å konfigurere identitetsbekreftelse
Tillatelsessettet Bransje Service Excellence
Skriv inn Innstillinger for kontaktsenter i Hurtigsøk-feltet i Oppsett, og velg deretter Innstillinger for kontaktsenter.
Aktiver Contact Center for Health Cloud.
Skriv inn Tidslinje i Hurtigsøk-feltet i Oppsett, og velg deretter Tidslinje.
Aktiver Timeline Configuration.
Skriv inn Innstillinger for identitetsbekreftelse i Hurtigsøk-feltet i Oppsett, og velg deretter Innstillinger for identitetsbekreftelse.
Følg veiledet oppsett for å konfigurere Identitetsbekreftelse.
Hjalp denne artikkelen med å løse problemet ditt?
La oss få vite det slik at vi kan forbedre!
Laster
Salesforce Help | Article
Cookie Consent Manager
General Information
Required Cookies
Functional Cookies
Advertising Cookies
General Information
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
