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联系中心的增强时间线
使联系中心客服人员能够在时间线上查看重要信息。联系中心的时间线是一个交互式组件,显示过去的参与、讨论主题和个案。客服人员可以设置日期范围来查看特定事件,并创建和更新记录。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
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使联系中心客服人员能够在时间线上查看重要信息。联系中心的时间线是一个交互式组件,显示过去的参与、讨论主题和个案。客服人员可以设置日期范围来查看特定事件,并创建和更新记录。
适用于:Lightning Experience 适用于:带 Health Cloud 的 Enterprise 和 Unlimited Edition |
您可以自定义时间线组件,以满足贵公司的需求。添加新对象和字段,或创建全新的时间线。

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