Kontaktcenteret bruger Flexcards til at give kontaktcenteragenter vigtige oplysninger om patientens detaljer, helbredsoplysninger og forsikringsplan. Flexcards er skabeloner, der kan tilpasses, som du kan konfigurere og formatere.
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Tilgængelig i: Lightning Experience
Tilgængelig i: Enterprise og Unlimited Edition med Health Cloud
Bemærk OmniStudio Admin-licensen er krævet for at tilpasse FlexCards.
Kontoregistreringssidelayoutet for kontaktcenterregistrering inkluderer allerede disse Flexcards: Avanceret patientkort (HealthCloudPtCardPatientCard), profilkort (ContactCenterforHealthCloudProfileCard) og medlemsplankort (HealthCloudContactCenterMemberPlanList).
Avanceret patientkort for kontaktcenter I kontaktcenteret er Avanceret patientkort et interaktivt Flex Card, som kontaktcenteragenter kan bruge til at gennemse og oprette registreringer om en patients helbred. Kontoregistreringssidelayoutet for kontaktcenterregistrering inkluderer allerede dette FlexCard.
Profilkort og FlexCards for medlemsplan for kontaktcenter I kontaktcenteret giver profilkort og medlemsplans flexcards et hurtigt sammendrag af medlemsoplysninger og forsikringsplandetaljer. Kontoregistreringssidelayoutet for kontaktcenterregistrering inkluderer allerede disse Flexcards.
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