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适用于联系中心的开放式 CTI 软件电话
将联系中心与开放式计算机电话集成 (CTI) 软件电话集成,以帮助联系中心客服人员直接在 Salesforce 中无缝管理成员的呼叫。

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将联系中心与开放式计算机电话集成 (CTI) 软件电话集成,以帮助联系中心客服人员直接在 Salesforce 中无缝管理成员的呼叫。
适用于:Lightning Experience 适用于:带 Health Cloud 的 Enterprise 和 Unlimited Edition |
为使联系中心用户能够利用最新的电话渠道创新,Salesforce 建议您通过迁移到 Service Cloud Voice 来现代化您的体验。Service Cloud Voice 提供了许多您喜爱的开放式 CTI 功能,甚至更多其他功能。与开放式 CTI 不同,Service Cloud 语音与全方位和服务指挥中心本地集成,为所有数字渠道的联系中心代表和主管提供无缝体验。请查看了解 Service Cloud 语音。
Open CTI 是一个 JavaScript API,它在浏览器中显示 CTI 功能,因此不需要安装 CTI 适配器。
以下是 Open CTI 软件电话集成的工作方式。

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