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适用于联系中心的简档卡和成员计划 Flexcard
在联系中心,简档卡和成员计划 Flexcard 提供成员信息和保险计划详细信息的快速汇总。客户记录页面联系中心记录页面布局已包含这些 Flexcard。

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在联系中心,简档卡和成员计划 Flexcard 提供成员信息和保险计划详细信息的快速汇总。客户记录页面联系中心记录页面布局已包含这些 Flexcard。
适用于:Lightning Experience 适用于:带 Health Cloud 的 Enterprise 和 Unlimited Edition |
简档卡 (ContactCenterforHealthCloudProfileCard) 显示基本信息,例如姓名和年龄以及联系信息。
成员计划 Flexcard 提供有关患者保险计划的信息。成员计划 Flexcard 由两个 Flexcard 组成:
| 组件或对象 | FlexCard | Omnistudio 数据映射器 |
|---|---|---|
| 简档 | ContactCenterforHealthCloudProfileCard | ContactCenterforHealthCloudRetrieveProfileCard |
| 成员计划 | HealthCloudContactCenterMemberPlanList | — |
| 成员计划详细信息 | HealthCloudContactCenterMemberPlanDetail | HealthCloudContactCenterRetrieveMemberPlan |

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