En el Centro de contacto, las alertas de registros notifican al agente del centro de contacto cuando hay un cambio de registro que requiere atención inmediata. Configure qué cambios de registro desea que desencadenen esas alertas.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Enterprise Edition y Unlimited Edition con Health Cloud
Alertas de registros muestra notificaciones basadas en las reglas configuradas. Por ejemplo, puede configurar una alerta para cuando la ventana de inscripción de beneficios de un paciente es Abierta.
Cuando crea la alerta de registro desde la ficha Alertas de registro a través del Iniciador de aplicación, el componente Alertas muestra la notificación en el Centro de contacto. El componente Alertas es una Flexcard denominada ServiceExcellenceGenericAlertCard.
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